Frequently Asked Questions

Everything you need to know about our premium outdoor gear and services.

How long does shipping take within Argentina?

Standard shipping typically takes between 3 to 7 business days depending on your province. Remote areas in Patagonia may require up to 10 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free of charge if initiated through our online portal.

Are your products covered by a warranty?

Yes, we stand by our 'Ironclad Guarantee.' If our gear does not perform to your satisfaction, we will repair, replace, or refund the item regardless of its age.

What payment methods do you accept?

We accept all major credit and debit cards, Mercado Pago, and bank transfers. Installment plans (Cuotas) are available for selected Argentine banks.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Do you offer international shipping?

Currently, this store exclusively services customers within Argentina. For international orders, please visit our global website.